Jewelry Care & Repair
JEWELRY CARE & REPAIR POLICY
Our Process - we use quality components with 14k gold filled, rose gold filled and sterling silver.
Protect the plating of your jewelry by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product. Maintain your jewelry’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair & cleaning products, etc. Always wear your rubber or metal safety backs with your earrings to prevent loss.
Store your jewelry in a jewelry box and use a polishing cloth to keep the finish shiny.
Wash your jewelry with gentle hand soap, rinse well and dry completely with a soft cloth. Using jewelry dips or polishes is not recommended as they may contain harsh abrasives. Maintain your jewelry’s shine by avoiding contact with agents such as perfume, lotion, makeup, hair & cleaning products. Always remove your jewelry before swimming and exercising. Store your jewelry in its pouch or lined box for safe keeping.
Jewelry Repair Policy
If within one year of the original purchase date a AR Today Charm Jewelry piece fails during normal wear because of a defect in material or workmanship, we will repair with like quality materials at no cost. If a AR Today Charm Jewelry piece is damaged after the first year, we will facilitate repairs with like quality materials at an additional cost.
AR Today Charm Jewelry, LLC is not responsible for lost or damaged jewelry after delivery has been accepted.
All returns of jewelry must be securely packaged (preferably in the original jewelry box) and must include a completed repair form filled out by a sales associate or customer service representative. Please contact Customer Service to request a repair form.
Please allow 15-20 business days for your repairs to be complete. Business days are Monday-Friday, excluding federal holidays. Repair processing begins after your package is delivered to us.
For any inquiries concerning repairs, returns or exchanges, please contact Customer Service via email at firstname.lastname@example.org